Privacy Policy

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Zen Presence LLC will not share your information with any party who Privacy Policy

Effective date: August 16, 2026

Zen Presence LLC respects your privacy and is committed to protecting the personal information you provide through zenphx.com.

Zen Presence LLC operates as an independent contractor providing sales and customer-support services on behalf of Empire Today, LLC. Zen Presence LLC is independently owned and is not a subsidiary of Empire Today.

We may collect information that you voluntarily provide when you:

• Submit a contact or appointment-request form
• Request information about flooring products or services
• Ask for an estimate or consultation
• Contact us by telephone, text message, or email
• Request assistance with a contracted project or customer-service matter

This information may include your name, telephone number, email address, property address, project details, preferred appointment time, communication preferences, and any other information you choose to provide.

Our website may also collect basic technical information automatically, such as your IP address, browser type, device type, referring website, and pages visited. This information may be collected through cookies, website logs, analytics tools, or similar technologies.

Zen Presence LLC may use your information to:

• Respond to your inquiry
• Contact you about your requested consultation or project
• Determine whether Empire Today services are available in your area
• Arrange or support an Empire Today appointment
• Provide product, pricing, or service information you requested
• Communicate about a contracted project
• Address a customer-service question or issue
• Maintain business and customer-service records
• Protect the security and proper operation of our website
• Comply with applicable laws and contractual obligations

Zen Presence LLC does not sell, rent, or trade personal information.

Zen Presence LLC will not disclose personal information to third parties that are unrelated to or unnecessary for:

• Responding to the inquiry you submitted
• Arranging a requested appointment or consultation
• Preparing or completing a contracted project
• Providing requested customer service
• Operating and securing the website
• Satisfying applicable legal or regulatory requirements

We do not share personal information for third-party targeted advertising or unrelated third-party marketing.

Because Zen Presence LLC provides services as an independent contractor on behalf of Empire Today, information you provide may be transmitted to Empire Today, LLC when reasonably necessary to:

• Schedule or manage an appointment
• Prepare an estimate
• Process or fulfill a flooring order
• Coordinate installation
• Provide warranty or customer service
• Address a question or concern involving Empire Today products or services

Once information is received and maintained by Empire Today, its handling is also governed by the Empire Today Privacy Policy and applicable Empire Today terms.

We may provide limited information to companies that perform necessary services for Zen Presence LLC or the requested transaction, such as:

• Website hosting and security providers
• Email, telephone, and text-message providers
• Customer relationship management systems
• Appointment and scheduling services
• Empire Today and its authorized personnel
• Installers, service professionals, or contractors assigned to a project
• Legal, accounting, insurance, or compliance professionals when reasonably necessary

These parties should receive only the information reasonably necessary to perform their assigned function. They are not authorized by Zen Presence LLC to use that information for unrelated purposes.

We may also disclose information when required by law, court order, subpoena, or governmental request, or when reasonably necessary to protect customers, Zen Presence LLC, Empire Today, or others from fraud, unlawful activity, or threats to safety.

Submitting an inquiry authorizes Zen Presence LLC to respond using the contact method or methods you provide, including telephone, text message, or email, regarding that inquiry, appointment, project, purchase, or customer-service matter.

Consent to receive promotional communications is not a condition of purchasing goods or services.

If you separately opt in to marketing communications, message frequency may vary and message and data rates may apply. You may:

• Reply STOP to a text message to withdraw text-message consent
• Reply HELP for assistance
• Use the unsubscribe link in a marketing email
• Contact Zen Presence LLC using the information below

An opt-out request does not prevent communications reasonably necessary to answer an active inquiry, service an existing account, manage an appointment, complete a transaction, or address a customer-service issue when legally permitted.

Communications sent directly by Empire Today are subject to Empire Today’s Text/Call Terms, Privacy Policy, and Terms of Use. Empire Today also provides SMS instructions, including directions for confirming appointments and stopping messages.

Zenphx.com may use necessary cookies and similar technologies to operate, secure, and understand the use of the website.

Zen Presence LLC does not use information collected through the website to sell visitor profiles or provide personal information to unrelated advertisers. You may be able to restrict cookies through your browser settings, although doing so may affect some website functions.

We retain personal information only as long as reasonably necessary to:

• Respond to or document an inquiry
• Complete the requested service or transaction
• Address customer-service and warranty matters
• Meet contractual, accounting, insurance, and legal obligations
• Resolve disputes and protect legitimate business interests

Information that is no longer reasonably required will be deleted, anonymized, or securely retained when deletion is not immediately practical or legally permitted.

Zen Presence LLC uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Visitors should avoid submitting Social Security numbers, banking credentials, or other highly sensitive information through ordinary website forms, text messages, or email unless specifically instructed to use a secure method.

You may contact Zen Presence LLC to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information, subject to legal and business-record exceptions
• Withdraw consent for optional marketing communications
• Ask questions about how your information has been used or disclosed

We may need to verify your identity before fulfilling certain requests.

Requests involving information maintained directly by Empire Today should also be submitted in accordance with the Empire Today Privacy Policy.

Zenphx.com is intended for adults seeking information about flooring and related services. Zen Presence LLC does not knowingly collect personal information from children under 13. If we learn that such information has been submitted, we will take reasonable steps to delete it.

Zenphx.com may link to Empire Today and other external websites. Zen Presence LLC is not responsible for the privacy, security, or content practices of independently operated websites. Visitors should review the privacy policy of each external website they use.

Zen Presence LLC may update this Privacy Policy to reflect changes in its services, website practices, legal obligations, or relationship with service providers. The updated effective date will appear at the beginning of this policy.

Questions, requests, or concerns about this Privacy Policy may be directed to:

Zen Presence LLC
Ken Colander
Email: ken@zenphx.com
Empire Today business email: kcolander@empire-today.com
Telephone: (623) 223-4060
Website: zenphx.coms not contracted exclusively for the completion of your project or necessary to resolving your inquiry.  

Use of SMS Communications: 

At your election and for your convenience (if requested) 

By selecting the following options, you authorize Zen Presence LLC.  to send text messages with offers and other information, possibly using automated technology to the number you provided.

☐ I consent to receive [customer care, notifications, etc.] text messages.

☐ I consent to receive [marketing, promotional, etc.] text messages. Consent is not a condition of purchase.

Message frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to cancel. 

For any questions about your Privacy, Communication Opt Ins, use of your information, please call or email:

Kenneth Colander
Ken@ZenPhx.com
(623)223-4060